{"id":25260,"date":"2025-02-20T04:51:33","date_gmt":"2025-02-20T12:51:33","guid":{"rendered":"https:\/\/www.pingcap.com\/?post_type=case-study&p=25260"},"modified":"2025-09-03T06:16:45","modified_gmt":"2025-09-03T13:16:45","slug":"new-retail-giant-reduces-costs-with-tidb-graph-rag-system","status":"publish","type":"case-study","link":"https:\/\/www.pingcap.com\/ko\/case-study\/new-retail-giant-reduces-costs-with-tidb-graph-rag-system\/","title":{"rendered":"New Retail Giant Reduces Costs 45% with TiDB’s GraphRAG System"},"content":{"rendered":"

This case study focuses on a leading player in the New Retail industry, a company known for its innovative approach to food service and customer experience. With a vast network of outlets and a diverse workforce, the company faced the challenge of managing and accessing a rapidly growing volume of internal knowledge. This included technical documentation, operational manuals, recipes, and other critical information spread across various sources, leading to inefficiencies and hindering operational agility.<\/p>\n\n\n\n

<\/span>The Challenge: Streamlining Knowledge Management While Enhancing Operational Efficiency<\/span><\/h2>\n\n\n\n

Despite having a robust technical infrastructure, the company encountered significant challenges in knowledge management across two critical areas:<\/p>\n\n\n\n

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  1. IT Operations<\/strong>: The company’s IT team was large but struggled to efficiently access and integrate essential technical documentation for system maintenance and troubleshooting. Engineers found themselves spending excessive time searching through multiple documentation sources to find solutions for issues that arose during operations. As a result, downtime increased, affecting overall productivity.<\/li>\n\n\n\n
  2. Restaurant Operations<\/strong>: Store managers and staff required quick and accurate access to operational documents including standard procedures, recipes, and safety protocols. Given the diverse backgrounds of employees, from seasoned managers to new hires, there was an urgent need for a simple yet powerful solution that could provide immediate access to relevant information without overwhelming users with complexity.<\/li>\n<\/ol>\n\n\n\n

    The urgency of these scenarios prompted the company to seek out a more effective knowledge management solution that would streamline access to crucial information while enhancing operational efficiency.<\/p>\n\n\n\n

    <\/span>The Solution: Enhanced Knowledge Management with TiDB’s GraphRAG System<\/span><\/h2>\n\n\n\n

    To address these challenges, the company implemented TiDB’s GraphRAG solution\u2014a cutting-edge knowledge graph-based RAG (Retrieval Augmented Generation) system powered by TiDB Vector Search<\/a>. This solution effectively bridges the gap between disparate data sources by enabling contextual retrieval of information tailored specifically for both IT operations and restaurant management scenarios.<\/p>\n\n\n\n

    By utilizing GraphRAG technology, the implementation provides an intelligent knowledge base that allows engineers to quickly find relevant technical documentation while also empowering store employees to access necessary operational guidelines seamlessly.<\/p>\n\n\n\n

    Tech Stack<\/h3>\n\n\n\n

    The solution integrates several advanced technologies:<\/p>\n\n\n\n