{"id":3635,"date":"2021-12-16T06:22:23","date_gmt":"2021-12-16T06:22:23","guid":{"rendered":"https:\/\/en.pingcap.com\/?page_id=3635"},"modified":"2025-08-05T03:06:58","modified_gmt":"2025-08-05T10:06:58","slug":"sub-processors-and-affiliates-for-tidb-cloud-services","status":"publish","type":"page","link":"https:\/\/www.pingcap.com\/ko\/legal\/sub-processors-and-affiliates-for-tidb-cloud-services\/","title":{"rendered":"Sub-Processors and Affiliates for TiDB Cloud Services"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":30,"featured_media":0,"parent":3574,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ub_ctt_via":""},"class_list":["post-3635","page","type-page","status-publish","hentry"],"acf":[],"featured_image_src":null,"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Sub-Processors and Affiliates for TiDB Cloud Services | TiDB<\/title>\n<meta name=\"description\" content=\"Discover the Sub-Processors and Affiliates we collaborate with for TiDB Cloud Services. 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Sub-Processors<\/strong><\/p>\n<p>We partner with major IaaS providers to deliver the Cloud services and carefully assess each of our vendors to ensure they meet our security and compliance standards.<\/p>\n<p><strong>1.1 Cloud Providers<\/strong><\/p>\n<table>\n<thead>\n<tr>\n<th align=\"left\">Sub-Processor<\/th>\n<th align=\"left\">Description of Processing<\/th>\n<th align=\"left\">Location<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td align=\"left\">Amazon Web Services (AWS)<\/td>\n<td align=\"left\">Cloud hosting and infrastructure provider<\/td>\n<td align=\"left\">Brazil, Germany, Japan, South Korea, Singapore, United States<\/td>\n<\/tr>\n<tr>\n<td align=\"left\">Google Cloud<\/td>\n<td align=\"left\">Cloud hosting and infrastructure provider<\/td>\n<td align=\"left\">Japan, Singapore, United States<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><strong>1.2 Other Sub-processors<\/strong><\/p>\n<table>\n<thead>\n<tr>\n<th align=\"left\">Sub-Processor<\/th>\n<th align=\"left\">Description of Processing<\/th>\n<th align=\"left\">Location<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td align=\"left\">Google<\/td>\n<td align=\"left\">If you engage in email support to us and include your CSA Personal Data in the email support (database logs, query outputs, etc.), your CSA Personal Data will be processed by Google.<\/td>\n<td align=\"left\">United States<\/td>\n<\/tr>\n<tr>\n<td align=\"left\">Salesforce<\/td>\n<td align=\"left\">If you engage in support within the Salesforce portal and include your CSA Personal Data in the support, your CSA Personal Data will be processed by Salesforce.<\/td>\n<td align=\"left\">United States, Singapore, Japan<\/td>\n<\/tr>\n<tr>\n<td align=\"left\">Zendesk<\/td>\n<td align=\"left\">If you issue any support tickets to us and include your CSA Personal Data in the support tickets, your CSA Personal Data will be processed by Zendesk.<\/td>\n<td align=\"left\">United States<\/td>\n<\/tr>\n<tr>\n<td>Stripe<\/td>\n<td>If you pay for our services via credit card, your CSA Personal Data will be processed by Stripe.<\/td>\n<td>United States<\/td>\n<\/tr>\n<tr>\n<td>Sentry<\/td>\n<td>PingCAP uses Sentry to monitor Front-end &amp; back-end errors<\/td>\n<td>United States<\/td>\n<\/tr>\n<tr>\n<td>Auth0<\/td>\n<td>Authentication Provider (SAML SSO)<\/td>\n<td>United States<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><strong>2. PingCAP Affiliates<\/strong><\/p>\n<table style=\"width: 47.852%;\">\n<thead>\n<tr>\n<th style=\"width: 102.623%;\" align=\"left\">Affiliate Entity<\/th>\n<th style=\"width: 3.27869%;\" align=\"left\">Location<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"width: 102.623%;\" align=\"left\">PingCAP (US), Inc.<\/td>\n<td style=\"width: 3.27869%;\" align=\"left\">United States<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 102.623%;\" align=\"left\">PingCAP Kabushiki-Kaisha<\/td>\n<td style=\"width: 3.27869%;\" align=\"left\">Japan<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 102.623%;\" align=\"left\">PingCAP Pte. Ltd.<\/td>\n<td style=\"width: 3.27869%;\" align=\"left\">Singapore<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 102.623%;\">PingCAP Sdn Bhd (Malaysia)<\/td>\n<td style=\"width: 3.27869%;\">Malaysia<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>For transparency, Beijing PingCAP Xingchen Technology and Development Co., Ltd., maintains separate operations from all other entities and does not provide cloud services.<\/p>\n","accordion_column_title":"","accordion_sections":false,"video_image":false,"video_url":"","video_content":""}],"block_background":"block-bg-none","block_background_video_type":"url","block_background_video_url":"","block_background_video_file":false,"block_background_image":false,"block_background_overlay":false,"unique_id":"","block_option_custom_class":"","block_option_padding":[],"block_option_hide":[],"block_add_top_arc":false,"block_increase_bottom_padding":false}],"_links":{"self":[{"href":"https:\/\/www.pingcap.com\/ko\/wp-json\/wp\/v2\/pages\/3635","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.pingcap.com\/ko\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.pingcap.com\/ko\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.pingcap.com\/ko\/wp-json\/wp\/v2\/users\/30"}],"replies":[{"embeddable":true,"href":"https:\/\/www.pingcap.com\/ko\/wp-json\/wp\/v2\/comments?post=3635"}],"version-history":[{"count":8,"href":"https:\/\/www.pingcap.com\/ko\/wp-json\/wp\/v2\/pages\/3635\/revisions"}],"predecessor-version":[{"id":28718,"href":"https:\/\/www.pingcap.com\/ko\/wp-json\/wp\/v2\/pages\/3635\/revisions\/28718"}],"up":[{"embeddable":true,"href":"https:\/\/www.pingcap.com\/ko\/wp-json\/wp\/v2\/pages\/3574"}],"wp:attachment":[{"href":"https:\/\/www.pingcap.com\/ko\/wp-json\/wp\/v2\/media?parent=3635"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}