{"id":5004,"date":"2022-02-21T00:59:47","date_gmt":"2022-02-21T08:59:47","guid":{"rendered":"https:\/\/en.pingcap.com\/?page_id=5004"},"modified":"2025-11-10T07:59:29","modified_gmt":"2025-11-10T15:59:29","slug":"archive","status":"publish","type":"page","link":"https:\/\/www.pingcap.com\/ko\/legal\/service-level-agreement-for-tidb-cloud-services\/archive\/","title":{"rendered":"Update history of Service Level Agreement for TiDB Cloud Services"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":30,"featured_media":0,"parent":3624,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ub_ctt_via":""},"class_list":["post-5004","page","type-page","status-publish","hentry"],"acf":[],"featured_image_src":null,"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Update history of Service Level Agreement for TiDB Cloud Services | TiDB<\/title>\n<meta name=\"description\" content=\"PingCAP powers your digital transformation with a single source of truth at scale. 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This update includes:\n<ul>\n<li>Increased our service commitment for monthly uptime percentage to 99.99% and revised the service credits accordingly;<\/li>\n<li>Explicitly stated that the SLA does not apply to any features in beta<br \/>\nversion; and<\/li>\n<li>Added one limitation (i.e., Article 6.1.11) regarding any features in beta<br \/>\nversion, such as TiFlash.<\/li>\n<\/ul>\n<\/li>\n<li><a href=\"\/legal\/service-level-agreement-for-tidb-cloud-services\/archive\/20220331-20220415\/\">Service Level Agreement for TiDB Cloud Services<\/a> updated on March 31, 2022<br \/>\nThis update includes:<\/p>\n<ul>\n<li>Increased our service commitment for monthly uptime percentage to 99.9% and revised the service credits accordingly;<\/li>\n<li>Added customer obligations section for the service credit as the new Section 4;<\/li>\n<li>Added one limitation (i.e., Article 6.1.9) and specified the wordings of several limitations; \u3001<\/li>\n<li>Removed the advance notice for SLA; and<\/li>\n<li>Specified several definitions in Section 1.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li class=\"code-line\" dir=\"auto\" data-line=\"7\"><a href=\"\/legal\/service-level-agreement-for-tidb-cloud-services\/archive\/20211109-20220331\/\">Service Level Agreement for TiDB Cloud Services <\/a>updated on November 9, 2021.<br \/>\nThis update includes:<\/p>\n<ul>\n<li>Specified and combined the limitations for \u201cMinutes Unavailable in Month\u201d (i.e., Articles 5.1.6 and 5.1.8 of the SLA updated on May 8, 2021) by the current Article 5.1.6; and<\/li>\n<li>Explicitly excluded the Developer Tier.<\/li>\n<\/ul>\n<\/li>\n<li class=\"code-line\" dir=\"auto\" data-line=\"14\"><a title=\"\/legal\/service-level-agreement-for-tidb-cloud-services\/archive\/20210508-20211108\" href=\"\/legal\/service-level-agreement-for-tidb-cloud-services\/archive\/20210508-20211108\/\" data-href=\"\/legal\/service-level-agreement-for-tidb-cloud-services\/archive\/20210508-20211108\">Service Level Agreement for TiDB Cloud Services<\/a>\u00a0updated on May 8, 2021<\/li>\n<\/ul>\n","accordion_column_title":"","accordion_sections":false,"video_image":false,"video_url":"","video_content":""}],"block_background":"block-bg-none","block_background_video_type":"url","block_background_video_url":"","block_background_video_file":false,"block_background_image":false,"block_background_overlay":false,"unique_id":"","block_option_custom_class":"","block_option_padding":[],"block_option_hide":[],"block_add_top_arc":false,"block_increase_bottom_padding":false}],"_links":{"self":[{"href":"https:\/\/www.pingcap.com\/ko\/wp-json\/wp\/v2\/pages\/5004","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.pingcap.com\/ko\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.pingcap.com\/ko\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.pingcap.com\/ko\/wp-json\/wp\/v2\/users\/30"}],"replies":[{"embeddable":true,"href":"https:\/\/www.pingcap.com\/ko\/wp-json\/wp\/v2\/comments?post=5004"}],"version-history":[{"count":21,"href":"https:\/\/www.pingcap.com\/ko\/wp-json\/wp\/v2\/pages\/5004\/revisions"}],"predecessor-version":[{"id":30401,"href":"https:\/\/www.pingcap.com\/ko\/wp-json\/wp\/v2\/pages\/5004\/revisions\/30401"}],"up":[{"embeddable":true,"href":"https:\/\/www.pingcap.com\/ko\/wp-json\/wp\/v2\/pages\/3624"}],"wp:attachment":[{"href":"https:\/\/www.pingcap.com\/ko\/wp-json\/wp\/v2\/media?parent=5004"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}