{"id":25139,"date":"2025-02-13T12:50:03","date_gmt":"2025-02-13T20:50:03","guid":{"rendered":"https:\/\/www.pingcap.com\/?p=25139"},"modified":"2025-02-18T14:40:53","modified_gmt":"2025-02-18T22:40:53","slug":"tidb-cloud-connected-care-elevate-support-real-time-connectivity","status":"publish","type":"post","link":"https:\/\/www.pingcap.com\/ko\/blog\/tidb-cloud-connected-care-elevate-support-real-time-connectivity\/","title":{"rendered":"TiDB Cloud CONNECTED Care: Elevate Your Support with Seamless, Real-Time Connectivity"},"content":{"rendered":"<p>TiDB Cloud has always delivered a high-performance, <a href=\"https:\/\/www.pingcap.com\/ko\/blog\/why-distributed-sql-databases-elevate-modern-app-dev\/\">distributed SQL solution<\/a>. However, we\u2019re now taking it a step further with <a href=\"https:\/\/docs.pingcap.com\/tidbcloud\/connected-care-overview\">TiDB Cloud CONNECTED Care<\/a>, our refreshed support service.<\/p>\n\n\n\n<p>Whether you&#8217;re a new customer exploring <a href=\"https:\/\/www.pingcap.com\/ko\/tidb-cloud-dedicated\/\">TiDB Cloud<\/a> or an existing user looking to upgrade to Enterprise or Premium tiers, CONNECTED Care offers seamless, real-time connectivity, ensuring you stay in control of your database operations like never before. In this blog, we\u2019ll explore what you can expect out of this innovative support service.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What Makes TiDB Cloud CONNECTED Care Stand Out?<\/strong><\/h2>\n\n\n\n<p>Unlike traditional database support that relies on static ticketing systems and delayed responses, TiDB Cloud CONNECTED Care upgrades the experience with real-time, interactive, proactive, and AI-powered connectivity. It enables businesses to proactively manage their TiDB Cloud environments with the following services.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>1. IM Ticketing: A Seamless Support Experience<\/strong><\/h3>\n\n\n\n<p>TiDB Cloud\u2019s IM features redefine how you manage support tickets by embedding functionality directly into your favorite messaging platforms, such as Slack.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Smart Ticketing with CONNECTED: IM Ticket Creation and Update Subscription<\/strong><\/h4>\n\n\n\n<p>Say goodbye to cumbersome portals. This feature allows you to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Create support tickets<strong> <\/strong>directly from your IM apps.<\/li>\n\n\n\n<li>Receive instant notifications about ticket status and resolution progress<strong>.<\/strong><\/li>\n\n\n\n<li>Collaborate with TiDB Cloud engineers in a familiar environment for quicker solutions.<\/li>\n<\/ul>\n\n\n\n<p>By embedding support directly into your workflow, TiDB Cloud CONNECTED Care makes ticket management intuitive and effortless.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter is-resized\"><img decoding=\"async\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXdKJRPhydISF-NVh4NawhoJuMDC8OonJ37sZFpUP9DrycyNw4nBp4azehUXphmMNO8JGkFmwjTX4H56jd0M3wjt4t-FXNBzZyh8M4xySihRt5qKU2tvrGlXR9Qdsye2wQ1ERFmKMg?key=ClmStLoFtUDAOd5NMctNuYHJ\" alt=\"An example of smart IM ticketing in Slack for TiDB Cloud CONNECTED Care.\" style=\"width:692px;height:auto\"\/><\/figure>\n<\/div>\n\n\n<p class=\"has-text-align-center\"><em>Figure 1. An example of smart IM ticketing in Slack.<\/em><\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Live Support with CONNECTED: IM Interaction for Support Tickets<\/strong><\/h4>\n\n\n\n<p>For those who need even deeper integration, the Premium-tier-exclusive CONNECTED: IM Interaction for Support Tickets elevates the experience by enabling bi-directional synchronization of all context between the IM app and the ticketing system. It effectively turns your messaging platform into a live chat support tool with:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Rapid troubleshooting within IM apps.<\/li>\n\n\n\n<li>Live discussions to resolve complex issues efficiently.<\/li>\n\n\n\n<li>Increased visibility into issue resolution progress.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"1284\" src=\"https:\/\/static.pingcap.com\/files\/2025\/02\/13124943\/AD_4nXf-dMfHBrPu8xJXR5QGAsnJYKE8ZbGnrY_w2i449Qffs18lAzTq4S4h4DbglnWhZ5BHzqgzkJAnyq6TetyWZFn1wQVf3RDfNPTNpfU4oeXQeawqP0s5fv3jmqNbzH_tRLERe8Qe.jpg\" alt=\"Live support with TiDB Cloud CONNECTED Care in Slack.\" class=\"wp-image-25167\" style=\"width:705px;height:auto\" srcset=\"https:\/\/static.pingcap.com\/files\/2025\/02\/13124943\/AD_4nXf-dMfHBrPu8xJXR5QGAsnJYKE8ZbGnrY_w2i449Qffs18lAzTq4S4h4DbglnWhZ5BHzqgzkJAnyq6TetyWZFn1wQVf3RDfNPTNpfU4oeXQeawqP0s5fv3jmqNbzH_tRLERe8Qe.jpg 1600w, https:\/\/static.pingcap.com\/files\/2025\/02\/13124943\/AD_4nXf-dMfHBrPu8xJXR5QGAsnJYKE8ZbGnrY_w2i449Qffs18lAzTq4S4h4DbglnWhZ5BHzqgzkJAnyq6TetyWZFn1wQVf3RDfNPTNpfU4oeXQeawqP0s5fv3jmqNbzH_tRLERe8Qe-300x241.jpg 300w, https:\/\/static.pingcap.com\/files\/2025\/02\/13124943\/AD_4nXf-dMfHBrPu8xJXR5QGAsnJYKE8ZbGnrY_w2i449Qffs18lAzTq4S4h4DbglnWhZ5BHzqgzkJAnyq6TetyWZFn1wQVf3RDfNPTNpfU4oeXQeawqP0s5fv3jmqNbzH_tRLERe8Qe-1024x822.jpg 1024w, https:\/\/static.pingcap.com\/files\/2025\/02\/13124943\/AD_4nXf-dMfHBrPu8xJXR5QGAsnJYKE8ZbGnrY_w2i449Qffs18lAzTq4S4h4DbglnWhZ5BHzqgzkJAnyq6TetyWZFn1wQVf3RDfNPTNpfU4oeXQeawqP0s5fv3jmqNbzH_tRLERe8Qe-768x616.jpg 768w, https:\/\/static.pingcap.com\/files\/2025\/02\/13124943\/AD_4nXf-dMfHBrPu8xJXR5QGAsnJYKE8ZbGnrY_w2i449Qffs18lAzTq4S4h4DbglnWhZ5BHzqgzkJAnyq6TetyWZFn1wQVf3RDfNPTNpfU4oeXQeawqP0s5fv3jmqNbzH_tRLERe8Qe-1536x1233.jpg 1536w, https:\/\/static.pingcap.com\/files\/2025\/02\/13124943\/AD_4nXf-dMfHBrPu8xJXR5QGAsnJYKE8ZbGnrY_w2i449Qffs18lAzTq4S4h4DbglnWhZ5BHzqgzkJAnyq6TetyWZFn1wQVf3RDfNPTNpfU4oeXQeawqP0s5fv3jmqNbzH_tRLERe8Qe-1440x1156.jpg 1440w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"has-text-align-center\"><em>Figure 2. Live support with TiDB Cloud CONNECTED Care in Slack.<\/em><\/p>\n\n\n\n<p>Together, these IM tools offer a seamless support experience for all tiers, with the Premium version taking connectivity to the next level.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2. Real-Time Alerts via IM Subscription<\/strong><\/h3>\n\n\n\n<p>Stay ahead with IM Subscription for TiDB Cloud Alerts, which provides immediate notifications about:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Performance issues and system health changes.<\/li>\n\n\n\n<li>Critical incidents needing urgent attention.<\/li>\n\n\n\n<li>Optimization recommendations to enhance performance.<\/li>\n<\/ul>\n\n\n\n<p>With real-time alerts, your team can respond quickly and confidently, avoiding costly downtime.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1592\" height=\"1130\" src=\"https:\/\/static.pingcap.com\/files\/2025\/02\/13124946\/AD_4nXdjeFbWF4TMsymxlJt2oeZzsvh5Qi1tuzICFeqHJVRijWJmLU3btRzd_qrTAHhcFhVb-yTJS4HWTNqmP87_ktc-GMWtF3VZnUw_0CYKA7fwEqwwvZaGmDxRsrrUCLAwDkuQVcK5.png\" alt=\"Real-time alerts via IM subscription.\" class=\"wp-image-25169\" style=\"width:724px;height:auto\" srcset=\"https:\/\/static.pingcap.com\/files\/2025\/02\/13124946\/AD_4nXdjeFbWF4TMsymxlJt2oeZzsvh5Qi1tuzICFeqHJVRijWJmLU3btRzd_qrTAHhcFhVb-yTJS4HWTNqmP87_ktc-GMWtF3VZnUw_0CYKA7fwEqwwvZaGmDxRsrrUCLAwDkuQVcK5.png 1592w, https:\/\/static.pingcap.com\/files\/2025\/02\/13124946\/AD_4nXdjeFbWF4TMsymxlJt2oeZzsvh5Qi1tuzICFeqHJVRijWJmLU3btRzd_qrTAHhcFhVb-yTJS4HWTNqmP87_ktc-GMWtF3VZnUw_0CYKA7fwEqwwvZaGmDxRsrrUCLAwDkuQVcK5-300x213.png 300w, https:\/\/static.pingcap.com\/files\/2025\/02\/13124946\/AD_4nXdjeFbWF4TMsymxlJt2oeZzsvh5Qi1tuzICFeqHJVRijWJmLU3btRzd_qrTAHhcFhVb-yTJS4HWTNqmP87_ktc-GMWtF3VZnUw_0CYKA7fwEqwwvZaGmDxRsrrUCLAwDkuQVcK5-1024x727.png 1024w, https:\/\/static.pingcap.com\/files\/2025\/02\/13124946\/AD_4nXdjeFbWF4TMsymxlJt2oeZzsvh5Qi1tuzICFeqHJVRijWJmLU3btRzd_qrTAHhcFhVb-yTJS4HWTNqmP87_ktc-GMWtF3VZnUw_0CYKA7fwEqwwvZaGmDxRsrrUCLAwDkuQVcK5-768x545.png 768w, https:\/\/static.pingcap.com\/files\/2025\/02\/13124946\/AD_4nXdjeFbWF4TMsymxlJt2oeZzsvh5Qi1tuzICFeqHJVRijWJmLU3btRzd_qrTAHhcFhVb-yTJS4HWTNqmP87_ktc-GMWtF3VZnUw_0CYKA7fwEqwwvZaGmDxRsrrUCLAwDkuQVcK5-1536x1090.png 1536w, https:\/\/static.pingcap.com\/files\/2025\/02\/13124946\/AD_4nXdjeFbWF4TMsymxlJt2oeZzsvh5Qi1tuzICFeqHJVRijWJmLU3btRzd_qrTAHhcFhVb-yTJS4HWTNqmP87_ktc-GMWtF3VZnUw_0CYKA7fwEqwwvZaGmDxRsrrUCLAwDkuQVcK5-1440x1022.png 1440w\" sizes=\"auto, (max-width: 1592px) 100vw, 1592px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"has-text-align-center\"><em>Figure 3. Real-time alerts via IM subscription.<\/em><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>3. Proactive Health Monitoring with Clinic Service<\/strong><\/h3>\n\n\n\n<p>Stop reacting to problems\u2014prevent them before they occur. TiDB Cloud CONNECTED Care\u2019s clinic service continuously analyzes database health, providing:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Proactive health check recommendations to prevent outages.<\/li>\n\n\n\n<li>Identify optimization opportunities in real time.<\/li>\n\n\n\n<li>Complete transparency and peace of mind, fostering confidence and a worry-free experience.<\/li>\n<\/ul>\n\n\n\n<p>This proactive support drastically reduces downtime and allows your team to focus on strategic initiatives.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"875\" src=\"https:\/\/static.pingcap.com\/files\/2025\/02\/13124943\/AD_4nXfTFpKHKf1hFap3M3sJsl-0-yfM-y_XKiySwO0nUkpM1H4vTcuUrNH35cOdCvMll8uH-iMlLo2J7Py9HD3SLU0BlpNfk3GH-3iZe0jdaswgCvDQRnV6wx2VdzYdfuT8wUH5Aa96Hw.png\" alt=\"An example of an anomaly with Pod Uptime in TiDB Cloud CONNECTED Care\u2019s clinic service.\" class=\"wp-image-25166\" style=\"width:744px;height:auto\" srcset=\"https:\/\/static.pingcap.com\/files\/2025\/02\/13124943\/AD_4nXfTFpKHKf1hFap3M3sJsl-0-yfM-y_XKiySwO0nUkpM1H4vTcuUrNH35cOdCvMll8uH-iMlLo2J7Py9HD3SLU0BlpNfk3GH-3iZe0jdaswgCvDQRnV6wx2VdzYdfuT8wUH5Aa96Hw.png 1600w, https:\/\/static.pingcap.com\/files\/2025\/02\/13124943\/AD_4nXfTFpKHKf1hFap3M3sJsl-0-yfM-y_XKiySwO0nUkpM1H4vTcuUrNH35cOdCvMll8uH-iMlLo2J7Py9HD3SLU0BlpNfk3GH-3iZe0jdaswgCvDQRnV6wx2VdzYdfuT8wUH5Aa96Hw-300x164.png 300w, https:\/\/static.pingcap.com\/files\/2025\/02\/13124943\/AD_4nXfTFpKHKf1hFap3M3sJsl-0-yfM-y_XKiySwO0nUkpM1H4vTcuUrNH35cOdCvMll8uH-iMlLo2J7Py9HD3SLU0BlpNfk3GH-3iZe0jdaswgCvDQRnV6wx2VdzYdfuT8wUH5Aa96Hw-1024x560.png 1024w, https:\/\/static.pingcap.com\/files\/2025\/02\/13124943\/AD_4nXfTFpKHKf1hFap3M3sJsl-0-yfM-y_XKiySwO0nUkpM1H4vTcuUrNH35cOdCvMll8uH-iMlLo2J7Py9HD3SLU0BlpNfk3GH-3iZe0jdaswgCvDQRnV6wx2VdzYdfuT8wUH5Aa96Hw-768x420.png 768w, https:\/\/static.pingcap.com\/files\/2025\/02\/13124943\/AD_4nXfTFpKHKf1hFap3M3sJsl-0-yfM-y_XKiySwO0nUkpM1H4vTcuUrNH35cOdCvMll8uH-iMlLo2J7Py9HD3SLU0BlpNfk3GH-3iZe0jdaswgCvDQRnV6wx2VdzYdfuT8wUH5Aa96Hw-1536x840.png 1536w, https:\/\/static.pingcap.com\/files\/2025\/02\/13124943\/AD_4nXfTFpKHKf1hFap3M3sJsl-0-yfM-y_XKiySwO0nUkpM1H4vTcuUrNH35cOdCvMll8uH-iMlLo2J7Py9HD3SLU0BlpNfk3GH-3iZe0jdaswgCvDQRnV6wx2VdzYdfuT8wUH5Aa96Hw-1440x788.png 1440w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"has-text-align-center\"><em>Figure 4. An example of an anomaly with Pod Uptime in TiDB Cloud CONNECTED Care\u2019s<\/em> <em>clinic service.<\/em><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>4. Always-On AI with Instant Messaging (IM) Integration<\/strong><\/h3>\n\n\n\n<p>TiDB Cloud offers deep<strong> <\/strong>IM integration with services like Slack. With CONNECTED: AI Chat in IM, you get:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Instant answers to technical queries within your preferred messaging app.<\/li>\n\n\n\n<li>Seamless documentation access without switching platforms.<\/li>\n\n\n\n<li>Rich context for escalation in real time<strong>,<\/strong> reducing time in context exchanging dramatically.<\/li>\n<\/ul>\n\n\n\n<p>These capabilities ensure your team always has TiDB Cloud expertise at their fingertips.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"1532\" src=\"https:\/\/static.pingcap.com\/files\/2025\/02\/13124944\/AD_4nXf_ecdpdUyrnizwpWMWCEp9K3d4P1_1G9aDNRMFHqWSkxRlQJ2tKlC3tBbAgcNclf_GDHpf1A1i6NSbfbZQTI0pN5w_-tnBZWrJ8vcHzLgoGzUuxNd-jqC51T_UdlXRzlP_jkN8nQ.jpg\" alt=\"Always-on AI with IM integration.\" class=\"wp-image-25168\" style=\"width:706px;height:auto\" srcset=\"https:\/\/static.pingcap.com\/files\/2025\/02\/13124944\/AD_4nXf_ecdpdUyrnizwpWMWCEp9K3d4P1_1G9aDNRMFHqWSkxRlQJ2tKlC3tBbAgcNclf_GDHpf1A1i6NSbfbZQTI0pN5w_-tnBZWrJ8vcHzLgoGzUuxNd-jqC51T_UdlXRzlP_jkN8nQ.jpg 1600w, https:\/\/static.pingcap.com\/files\/2025\/02\/13124944\/AD_4nXf_ecdpdUyrnizwpWMWCEp9K3d4P1_1G9aDNRMFHqWSkxRlQJ2tKlC3tBbAgcNclf_GDHpf1A1i6NSbfbZQTI0pN5w_-tnBZWrJ8vcHzLgoGzUuxNd-jqC51T_UdlXRzlP_jkN8nQ-300x287.jpg 300w, https:\/\/static.pingcap.com\/files\/2025\/02\/13124944\/AD_4nXf_ecdpdUyrnizwpWMWCEp9K3d4P1_1G9aDNRMFHqWSkxRlQJ2tKlC3tBbAgcNclf_GDHpf1A1i6NSbfbZQTI0pN5w_-tnBZWrJ8vcHzLgoGzUuxNd-jqC51T_UdlXRzlP_jkN8nQ-1024x980.jpg 1024w, https:\/\/static.pingcap.com\/files\/2025\/02\/13124944\/AD_4nXf_ecdpdUyrnizwpWMWCEp9K3d4P1_1G9aDNRMFHqWSkxRlQJ2tKlC3tBbAgcNclf_GDHpf1A1i6NSbfbZQTI0pN5w_-tnBZWrJ8vcHzLgoGzUuxNd-jqC51T_UdlXRzlP_jkN8nQ-768x735.jpg 768w, https:\/\/static.pingcap.com\/files\/2025\/02\/13124944\/AD_4nXf_ecdpdUyrnizwpWMWCEp9K3d4P1_1G9aDNRMFHqWSkxRlQJ2tKlC3tBbAgcNclf_GDHpf1A1i6NSbfbZQTI0pN5w_-tnBZWrJ8vcHzLgoGzUuxNd-jqC51T_UdlXRzlP_jkN8nQ-1536x1471.jpg 1536w, https:\/\/static.pingcap.com\/files\/2025\/02\/13124944\/AD_4nXf_ecdpdUyrnizwpWMWCEp9K3d4P1_1G9aDNRMFHqWSkxRlQJ2tKlC3tBbAgcNclf_GDHpf1A1i6NSbfbZQTI0pN5w_-tnBZWrJ8vcHzLgoGzUuxNd-jqC51T_UdlXRzlP_jkN8nQ-1440x1379.jpg 1440w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"has-text-align-center\"><em>Figure 5. An example of always-on AI with IM integration.<\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Level Up Your TiDB Cloud Experience<\/strong><\/h2>\n\n\n\n<p>Don\u2019t settle for traditional support on its own! Embrace the power of TiDB Cloud CONNECTED Care where connectivity meets unparalleled customer support. Now you can stay ahead of the curve with services that keep your operations smooth, efficient, and always connected.<\/p>\n\n\n\n<p><a href=\"https:\/\/tidbcloud.com\/console\/org-settings\/support\"><strong>Upgrade your support plan now<\/strong><\/a> to unlock the full potential of TiDB Cloud CONNECTED Care\u2014and gain the peace of mind your business deserves.<\/p>","protected":false},"excerpt":{"rendered":"<p>TiDB Cloud has always delivered a high-performance, distributed SQL solution. However, we\u2019re now taking it a step further with TiDB Cloud CONNECTED Care, our refreshed support service. Whether you&#8217;re a new customer exploring TiDB Cloud or an existing user looking to upgrade to Enterprise or Premium tiers, CONNECTED Care offers seamless, real-time connectivity, ensuring you [&hellip;]<\/p>\n","protected":false},"author":291,"featured_media":25150,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ub_ctt_via":"","footnotes":""},"categories":[13],"tags":[365,147,366,364,31],"class_list":["post-25139","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-product","tag-database-monitoring","tag-distributed-sql","tag-smart-ticketing","tag-support-experience","tag-tidb-cloud"],"acf":[],"featured_image_src":"https:\/\/static.pingcap.com\/files\/2025\/02\/13123223\/tidb_feature_1800x600-1.png","author_info":{"display_name":"Fan Wang","author_link":"https:\/\/www.pingcap.com\/ko\/blog\/author\/fwang\/"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 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