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Our Commitment

Your data security is our top priority. We have invested heavily in cutting-edge security technologies, rigorous privacy controls, and comprehensive compliance frameworks to ensure your data is protected at all times while enjoying our platform.

Privacy

We comply with our privacy obligations, including data minimization and purpose limitation to give you full control over how your data is used so to help you comply with relevant global privacy laws and meet your regulatory requirements.

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Security

We implement advanced measures such as access controls, end-to-end encryption, multi-factor authentication, data governance, and continuous threat detection to protect your data and workloads from unauthorized access and cyber threats.

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Compliance

Our compliance efforts meet a wide range of regulations and frameworks, such as GDPR and EU-US Data Privacy Framework, ensuring that your data is handled with the highest integrity. We conduct regular third-party audits against rigorous standards, including SOC 2 and PCI-DSS to earn trust from our customers all over the world.

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Resiliency

PingCAP operates reliably at scale and empowers customers to choose global hosting locations (monthly uptime percentage of at least 99.99% for TiDB Cloud Dedicated clusters and 99.9% for TiDB Cloud Starter clusters). Customers can track PingCAP’s global uptime and subscribe to updates.

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Max Liu

For us, trust isn’t just a priority — it’s the foundation of our relationship with every customer, partner, and employee. We understand that in today’s digital world, security and privacy are paramount. That’s why we invest heavily in cutting-edge technologies, maintain strict compliance with global standards, and ensure transparency at every step. Our mission is to provide you with the confidence that your data is safe with us, allowing you to focus on what matters most.

Max Liu, Founder & CEO | PingCAP

Trust Hub FAQ

We’re here to answer your general, security, data privacy, and compliance questions.

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