Sub-Processors and Affiliates for TiDB Cloud Services

Last updated on August 5, 2025

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To provide you with TiDB Cloud Services, we engage the following Sub-Processors and Affiliates listed below to process your CSA Personal Data.

1. Sub-Processors

We partner with major IaaS providers to deliver the Cloud services and carefully assess each of our vendors to ensure they meet our security and compliance standards.

1.1 Cloud Providers

Sub-Processor	Description of Processing	Location
Amazon Web Services (AWS)	Cloud hosting and infrastructure provider	Brazil, Germany, Japan, South Korea, Singapore, United States
Google Cloud	Cloud hosting and infrastructure provider	Japan, Singapore, United States

1.2 Other Sub-processors

Sub-Processor	Description of Processing	Location
Google	If you engage in email support to us and include your CSA Personal Data in the email support (database logs, query outputs, etc.), your CSA Personal Data will be processed by Google.	United States
Salesforce	If you engage in support within the Salesforce portal and include your CSA Personal Data in the support, your CSA Personal Data will be processed by Salesforce.	United States, Singapore, Japan
Zendesk	If you issue any support tickets to us and include your CSA Personal Data in the support tickets, your CSA Personal Data will be processed by Zendesk.	United States
Stripe	If you pay for our services via credit card, your CSA Personal Data will be processed by Stripe.	United States
Sentry	PingCAP uses Sentry to monitor Front-end & back-end errors	United States
Auth0	Authentication Provider (SAML SSO)	United States

2. PingCAP Affiliates

Affiliate Entity	Location
PingCAP (US), Inc.	United States
PingCAP Kabushiki-Kaisha	Japan
PingCAP Pte. Ltd.	Singapore
PingCAP Sdn Bhd (Malaysia)	Malaysia

For transparency, Beijing PingCAP Xingchen Technology and Development Co., Ltd., maintains separate operations from all other entities and does not provide cloud services.